# Return Policy

> Return Policy (returnpolicystays.com) is a direct-booking hospitality brand operating boutique short-term residences and hotels in Toronto, New York, and Mexico City, all looked after by its own in-house team. Guests book directly with the operator: no middlemen, no resold listings. The portfolio includes The Broadway Hotel, a 1927 Art Deco hotel at 9 W 26th St in Manhattan's NoMad district.

Key facts: founded 2018; check-in 4:00 PM, check-out 11:00 AM; free cancellation until 20 days before check-in, 50% refund 7 to 19 days out, non-refundable within 7 days, plus a 24-hour free cancellation window on bookings made at least 7 days ahead. Site available in English, French, and Spanish.

## Stays

- [Search all stays](https://www.returnpolicystays.com/search): the full bookable inventory with city, date, and amenity filters
- [Find your stay](https://www.returnpolicystays.com/find): guided city and map based browsing
- [The Broadway Hotel](https://www.returnpolicystays.com/broadway-hotel): the flagship 1927 hotel in NoMad, Manhattan

## Company

- [About](https://www.returnpolicystays.com/about): the story, the team, and how the portfolio is run
- [FAQ](https://www.returnpolicystays.com/faq): booking, payment, check-in, and policy answers
- [Contact](https://www.returnpolicystays.com/contact): reach the team directly
- [Property Management](https://www.returnpolicystays.com/property-management): full-service short-term rental management for individual owners
- [Partnerships](https://www.returnpolicystays.com/partnerships): master lease, hybrid, and revenue-share structures for floors, buildings, and portfolios

## Policies

- [Terms & Conditions](https://www.returnpolicystays.com/terms)
- [Privacy & Cookie Policy](https://www.returnpolicystays.com/privacy)

## Optional

- [Credits](https://www.returnpolicystays.com/credits): photography and asset attributions